Front desk and clinical staff are often the first line of defense when it comes to protecting patient privacy.

Key Practices:

• Speak quietly when confirming appointments or discussing info

• Keep computer screens out of public view

• Don’t leave charts or sign-in sheets out unattended

• Use HIPAA-compliant sign-in processes

• Shred documents with PHI before disposal

• Don’t talk about patients in hallways, elevators, or waiting rooms

Tip: Always ask yourself — “Could anyone overhear or see something they shouldn’t?”